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Returns & Exchanges

Dale Pro Audio wants you to be satisfied with your purchase.

To request a return or exchange, contact us within 14 days of the receipt of your order.

You can call us toll free at (888) 462-7828 or (212) 475-1124.

You can also email your return request by clicking here.

Return Period:

14 Days

No Returns on:

  • Software
  • Headphones
  • Media (tapes, CD's, DVD's, digital memory, batteries, bulbs, etc..)
  • Special Orders
  • Merchandise described "As Is", "Final Sale", or "No Returns"
  • International Orders - these sales are considered "Final Sale / "As Is"
  • Apple Hardware Products (iPad, laptop and desktop computers and peripherals)

Rules and Policies:

No returns are accepted without an RA number.

To request an RA, call (888) 462-7828 (toll free) or (212) 475-1124.

Email your return request by clicking here.

Dale does not accept returns after 30 days.

Returns of Free Shipping items will have the freight charge deducted from the return credit.

All products returned must be complete with all original packaging, documentation
(warranty cards, manuals, etc) and accessories.

Returned products must be in their original condition with no signs of use or wear.

All returns are subject to a restocking fee depending on the condition, date of purchase, and the manufacturer's policy.

Pack the products to be returned in a shipping carton so that the original box does not become marked or damaged.

DO NOT WRITE ON THE PRODUCT BOX.

Dale is not responsible for personal data or items left in products returned.

Refunds on returned items which were paid by credit card or PayPal will be credited to the same account used for the purchase.

Refunds for items paid by cash or check will be issued by check.

Dale reserves the right to wait up to 14 days for funds to clear before refunding an order paid by check.

Ship pre-approved returns to:

Dale Pro Audio
22 West 19th Street 2nd floor
New York,NY 10011
RA# _______